Privacy Policy
Last updated: March 20, 2025
At Prime Industrial Direct ("we", "us", or "our"), we respect your right to privacy. This Privacy Policy outlines how we collect, use, and disclose your personal information when you visit, use our services, or make an enquiry from www.primeindustrialdirect.com or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refer to users of the Services, whether you are a customer, website visitor, or another individual whose information we have collected under this policy.
Organization
Prime Industrial Direct Ltd.
Data Controller
Prime Industrial Direct Ltd
This privacy policy outlines how we use personal information collected when you use our website: www.primeindustrialdirect.com.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, operational, legal, or regulatory requirements. Any updates will be posted on the Site, and the "Last updated" date will be revised accordingly. We will also take steps required by applicable law.
What Information Do We Collect About You?
We may update this Privacy Policy periodically to reflect changes in our practices, operational, legal, or regulatory requirements. Any updates will be posted on the Site, and the "Last updated" date will be revised accordingly. We will also take steps required by applicable law.
Changes to This Privacy Policy
Personal Information We Collect
We collect personal information from various sources, which may depend on how you interact with our Site and Services.
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Contact details: Name, address, phone number, and email address.
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Order information: Billing/shipping address, payment confirmation, email address, and phone number.
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Account information: Username, password, security questions.
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Customer support information: Messages and inquiries submitted via the Services.
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We may collect this information when you register with us, place an order, submit inquiries, or voluntarily provide feedback.
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Usage Data
We automatically collect information about your interaction with the Site and Services. This includes device information, browser type, network details, IP address, access times, and usage patterns. We may also collect information on your browsing behavior, such as the pages you visit, products viewed, and time spent on our website.
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Third-Party Information
We may receive information from third-party vendors and service providers who support our Services (e.g., Shopify for site hosting and payment processors for transaction management).
How We Use Your Personal Information
We use your personal information to provide, improve, and secure our Services, including:
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Providing Products and Services: To process your payments, fulfill orders, manage your account, arrange shipping, and facilitate returns or exchanges.
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Marketing and Advertising: To send you promotional communications (with your consent) and show you relevant advertisements.
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Security and Fraud Prevention: To detect and prevent potential fraud or illegal activity and maintain the security of the Site.
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Service Improvement and Customer Support: To enhance your experience and provide assistance when needed.
​Cookies
We use cookies and similar technologies to improve your browsing experience, analyze traffic, and personalize content. You can manage your cookie preferences in your browser settings, though disabling cookies may affect site functionality.
How We Disclose Personal Information
We may disclose your personal information in the following circumstances:
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Vendors and Service Providers: We share your data with third parties who help us operate our business, such as payment processors, delivery services, IT management, and marketing agencies.
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Business and Marketing Partners: When necessary to provide or market the Services.
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Legal Obligations: To comply with laws, regulations, and legal processes, or in connection with business transactions, such as mergers or acquisitions.
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Security and Retention of Your Information
We take reasonable steps to protect your personal information but cannot guarantee absolute security. The retention period for your personal information depends on the purpose for which it was collected and any legal obligations we must follow.
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Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, or object to the processing of your data. If you wish to exercise these rights, please contact us using the details provided below.
General Data Protection Regulation (GDPR) Rights
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The right to be informed: You are entitled to know what data we collect and how we use it.
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The right to access: You can request a copy of the personal data we hold about you.
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The right to rectification: You can request corrections to inaccurate data.
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The right to erasure: You can ask us to delete your data when it is no longer needed for its original purpose.
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The right to object: You can opt-out of marketing communications at any time.
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To exercise these rights, please email us at: sales@primeindustrialdirect.com or write to:
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Prime Industrial Direct
Ruthvenfield Rd,
Inveralmond Industrial Estate,
Perth, PH1 3EE
We may need to verify your identity with sufficient information (such as a utility bill and a copy of your ID). We aim to process your request within one month.
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Marketing
We may send you information about our products and services, but only if you’ve consented to receive these communications. You can opt out of marketing at any time by contacting us.
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Google Analytics
We use Google Analytics to anonymously track user behavior on our site. You can opt-out of Google Analytics tracking by adjusting your browser settings or using Google’s opt-out tool.
Email Communication
You may choose to opt into or out of receiving email communications during the checkout process. If you wish to stop receiving these emails, contact us at sales@primeindustrialdirect.com